Appointment Availability

Requirements when scheduling an appointment

When scheduling appointments for First Choice members, you should have an appointment system that follows medical community standards:

• Schedule routine visits within four weeks
• Care for urgent, non-emergency visits within forty-eight hours
• Care for emergent or emergency visits immediately upon presentation at a service delivery site 
• Waiting times that do not exceed forty-five minutes for a scheduled appointment of a routine nature
• Walk-in patients with non-urgent needs should be seen if possible or scheduled for an appointment consistent with written scheduling procedures 
• Walk-in patients with urgent needs should be seen within forty-eight hours

If you have any questions about these requirements, please contact your Select Health account executive (PDF). You can also call First Choice Provider Services at 1-800-741-6605.