Special Health Programs — Care Coordination and Complex Care Management

First ChoiceSM by Select Health of South Carolina has special programs to help you get and stay healthy. You do not need a referral for any of these programs. If you have one or more of the conditions listed below, you can join one of our special programs.

What conditions do you have programs for? 

What can these programs do for me?

These programs can help you learn more about your condition. They can help you manage your condition. They may help improve your quality of life.

A Care Manager will manage your care. They will send you information about your condition. A Care Manager will also call you to find out how you are doing. They will help you to get program services.

How can I join one of these programs?  

You can join any of these programs by any one of these ways:

  • Log in to the member portal, and go to Enroll in a Special Program.
  • Call care management at 1-888-276-2020 (TTY 1-888-765-9586), and select the options for Rapid Response/Care Management.
  • Send a secure email, and someone will respond within one business day, Monday through Friday.
  • Your PCP (primary care provider), specialist, or other health care provider may also talk to you about becoming a part of the program. He or she can call us to have you join.
  • We may see from your health history that you might benefit from the program. We will send you information in the mail about what to do to enroll in the program.

How to leave a program

You can tell us on the phone or in writing if you no longer want to be a part of a program. 

  • Call: 1-888-276-2020 (TTY 1-888-765-9586), and select the options for Rapid Response/Care Management 
  • Mail:
    First Choice Care Management
    P.O. Box 40849
    Charleston, SC 29423-0849 

Leaving a program will not change your benefits. It will also not change the way First Choice or Healthy Connections treats you.

Questions?

If you have any questions about our special care management programs or do not want to be a part of these programs, please call us at 1-888-276-2020 (TTY 1-888-765-9586) and select the options for Rapid Response/Care Management, or write to:

First Choice Care Management
P.O. Box 40849
Charleston, SC 29423-0849

Members